Looking for answers? We're Happy to help!

What is a Pre-Order and how does it work?

A Pre-Order means you can order your favourite pair of socks before they become available! Placing a Pre-Order will reserve the product and you will be the first one to receive it! We will clearly indicate Pre-Orders on the product page of the item. Also expected ship out times will be shown. This way you will always get your own #GoFoodSocks!

Can i change my order or address after i placed my order?

It is difficult for us to change your order or order address once it has been placed. We aim to ship all orders as soon as possible. Our warehouse start processing orders 30 minutes after. 

If we need to change your order or order address please contact us and we will do our best to help you!

What should i do if my order hasn't been delivered yet?

You will find your estimated delivery time for your favourite pair of socks in your confirmation email. Since all orders are shipped by standard mail, the exact delivery time also depends on your postal service.  

Please note that it is calculated in business days (Monday-Friday) 

If your order does not arrive within the estimated time, it is most likely just a bit delayed but will still arrive within the next couple of days. 

If your estimated delivery date has passed by more than five business days and you haven't received your order , please contact us so we can help you further.

Please note that during the holiday season (November-December) delivery times can be a little longer than usual.

How can i track my parcel?

First of all you need your order number. Your order number can be found in the order confirmation e-mail you will receive after you placed an order. After receiving your order number, enter the order number in the "Order Number" field on the tracking page and see where your order exactly is.

Please click "HERE" and you will be forwarded to the Tracking page

I have received the wrong product/size | What should i do now?

If you have received the wrong product/size or if you have received a damaged or wrongly packed item(s), please contact us trough the contact form and we will do everything we can do to fix this issue. You will be provided with new products or a refund, depending on your preference. 

How can i track my order?

First of all you need your order number. Your order number can be found in the order confirmation e-mail you will receive after you placed an order. After receiving your order number, enter the order number in the "Order Number" field on the tracking page and see where your order exactly is.

Getting excited about the new Go FoodSocks you have coming in the mail?

Please click "HERE" and you will be forwarded to the Tracking page.

How long does the delivery take?

All orders are shipped from our worldwide warehouse and shipped as fast as possible.

After the package is shipped, the delivery to the UK generally takes 2-5 business days. Please note that during the holiday season (November-December) delivery times can be a little longer than usual (6-10 business days).

What Countries do you ship to?

We ship our socks worldwide with an estimated delivery time of 15 business days. If your order is sent to an address in the UK the package will be expected for delivery in 2-5 business days. Please note that during the holiday season (November-December) delivery times can be a little longer than usual (6-10 business days).

How can i pay for my order?

We accept Visa, MasterCard and American Express, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.

Checkout is not working | What should i do?

Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you are having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

• Google Chrome
• Mozilla Firefow
• Apple Safari

Note: We do not recommend Internet Explorer at this time, as it tends to clash with HTML5 and javascript behaviors used by our site.

If you are still experiencing issues with our checkout please contact the customer service.

What is your return policy?

When you're not happy with the delivery, you have the right to return products you have bought from GoFoodSocks.com for a full refund within 14 days of receiving them.

All items have to be unused with labels and packaging intact. When you return any product, you must cover the shipping charges. As soon as we receive your return, we will process your refund request. 

If you would like to change your item for a different color or size, please return your unwanted item and place a new order.

We do not take responsibility for any items lost during return shipping